Description

Turning Point for God is the broadcast ministry of Dr. David Jeremiah and exists to deliver the unchanging Word of God to an ever-changing world. Using Dr. Jeremiah’s teaching, we capture, curate, and communicate Bible Strong content through the power of media to share the Gospel with theological and creative excellence. Dr. Jeremiah is committed to teaching the entirety of God’s Word to the world, and his teaching is delivered in multiple languages to approximately 3 billion people across the globe through Turning Point’s various media channels.

To accomplish this mission, more than two hundred staff across various disciplines are committed to sharing the Gospel and Bible Strong teaching through Turning Point. At Turning Point, you will be empowered and equipped to use your unique skills and abilities to glorify God and make an eternal impact while being part of a professional Christian community and relational work environment.

Position Summary:

The IT Support Technician reports directly to the IT Manager and provides customer support to end users related to various company hardware and software issues by telephone, email, ticketing system, and remote connectivity. Communicate technical solutions in a professional and user friendly manner. Install new software and hardware, and work with team members on technical infrastructure upgrades.

Essential Functions:

• Create and close help desk tickets in a timely manner. Respond and update tickets with documentation of the request and solution. Provide regular status updates to the requestor.
• Troubleshoot and resolve end user hardware, operating system (Windows OS, MacOS, Linux), and software related problems and escalate when needed.
• Troubleshoot scanning/printing problems and escalate when needed.
• Research and troubleshoot unfamiliar errors using online knowledge base and other resources to effectively identify and resolve problems.
• Assist with building new desktops and laptops with images and other configurations for distribution.
• Assist with installing and configuring network equipment (e.g. servers, storage, switches, firewalls, etc.) on premises and off site.
• Assist in maintaining various servers.
• Assist with maintaining the corporate phone system. Will work closely with phone vendor.
• Keep all documentation up to date.

Qualifications

Qualifications:

• Minimum 2 years’ experience in maintaining desktop computers.
• One or more of the following certifications is preferred: CompTIA A , Network , Security , MCSA, CCNA.
• Must have excellent written and verbal communication skills.
• Attention to detail and ability to maintain confidentiality.
• Demonstrated organizational skills.
• Ability to learn and apply new technology tools and resources.
• Self-starter with multi-tasking abilities.
• Must be proactive and accountable.

Other:

• Position is 40 hours per week, Monday through Friday.

• Position is in office at Turning Point in Santee, CA.
• Must be a like-minded believer and share our passion to deliver the unchanging Word of God to an ever-changing world.

The following reflects management’s definition of essential functions for this position, although this list is not all-inclusive to what tasks may be assigned. Turning Point reserves the right to modify job duties or job descriptions at any time.